Shipping & Delivery Policy
At Charles Pearson, we are committed to delivering high-quality leather jackets with efficiency, care, and transparency. This Shipping & Delivery Policy outlines the terms and conditions governing the shipment of your orders. By placing an order on our website, you agree to the terms outlined below.
Shipping Destinations:
We offer shipping to the following countries; Shipping availability to other regions may vary and is subject to confirmation upon checkout.
☆ United States
☆ Canada
☆ United Kingdom & Europe
☆ Australia
☆ Pakistan
Shipping Charges:
☆ United States: Complimentary free shipping on all orders.
☆ International Orders: Shipping charges are calculated in real time at checkout based on the rates provided by the selected carrier (UPS, USPS, DHL, or FedEx).
Dispatch & Processing Times:
☆ Orders are processed and dispatched Monday through Friday (excluding public holidays).
☆ Same-day dispatch is available for orders placed before 12:00 PM (noon) local warehouse time.
☆ Orders placed after 12:00 PM or on weekends/holidays will be dispatched on the next working day.
Shipping Carriers:
We partner with reliable shipping providers to ensure the secure delivery of your order, including:
☆ UPS
☆ USPS
☆ DHL
☆ FedEx
Carrier selection may vary depending on destination, package size, and delivery preferences.
Delivery Timelines:
Estimated delivery times are dependent on:
☆ The shipping carrier’s operational timelines
☆ Weather conditions
☆ Regional holidays or customs procedures
☆ Force majeure events such as natural disasters or political unrest
While we aim to ensure timely delivery, Charles Pearson cannot be held liable for carrier-caused delays or external disruptions.
Address Accuracy & Reshipment:
Customers are responsible for providing complete and accurate shipping information. If a parcel is returned to us due to: Incorrect, incomplete, or undeliverable address, the cost of reshipping will be the sole responsibility of the customer.
Order Confirmation:
Upon successful placement of an order, an email confirmation will be sent. If you do not receive confirmation within 24 hours, please check your spam/junk folder or contact our support team.
Cancellation Policy:
Orders may only be canceled prior to dispatch. Once an order has been dispatched from our facility or warehouse, it is no longer eligible for cancellation. Please ensure your order details are correct before confirming purchase.
Combined Shipments:
If multiple orders are placed by the same customer, they may be consolidated into a single shipment for logistical efficiency. All items will be packed with utmost care to prevent any damage during transit.
Damaged Packaging Policy:
In rare cases, the outer shipping box may arrive damaged, dented, or misshaped due to courier handling. If the leather jacket inside remains undamaged and in perfect condition, this does not qualify as a valid reason for return or exchange.
Refused Deliveries:
If a customer refuses to accept delivery and instructs the carrier to return the parcel, the parcel may be lost, destroyed, or untraceable, based on the carrier's return policies. Charles Pearson will not be liable for such returned packages and no refund or replacement will be issued in these cases. To ensure eligibility for a return, please accept the parcel and follow our official return instructions as outlined in our Return Policy.
If you have any questions about your shipment, please contact our Customer Care team at help@charlespearson.com
